Buying Blitze

Blitze are the premium currency in Superkrass. Here's how a purchase works and what to do if something goes wrong.

Buying in the browser

1. Open the shop in the game and pick a pack: 100, 550 or 1,200 Blitze.
2. You'll land on checkout. You see the price there before you confirm anything.
3. Enter your payment details. This runs through RevenueCat Web Billing, and Stripe handles the payment itself. We never see your card details.
4. Confirm that the Blitze should be delivered right away. By doing this, you give up the 14-day right of withdrawal. That's normal for digital content. Details are in the withdrawal policy.
5. Complete the purchase. Our server credits the Blitze to your player account. It usually takes a few seconds, sometimes a few minutes.

Buying in the app

Once Superkrass is available as an app, you'll buy through Apple's App Store or Google Play. You pay with whatever payment method is saved in your Apple or Google account. Our server then credits the Blitze to your account here too.

Your receipt

In the browser, you usually get a confirmation email after the purchase, sent to the address you entered at checkout. In the app, you'll find the receipt in your Apple or Google account or in the store's email.

Keep that receipt. It's your best proof if anything ever happens to your account.

Blitze didn't arrive?

Don't panic. Try this first:

1. Wait a few minutes and reload the game.
2. Check you're in the same browser and on the same device you bought on. A different browser means a different guest account.
3. Check your inbox to see if the payment actually went through. Without a confirmation, the purchase may not have completed.
4. Look up your player ID in the profile menu and compare it with the one you wrote down.

If the Blitze are still missing after half an hour, write to hallo@superkrass.com with:

• your player ID from the profile menu,
• the order number or a screenshot of the confirmation email,
• the date and rough time of the purchase,
• the pack you bought.

We'll check the purchase and credit the Blitze if the payment reached us.

Paid twice or bought by accident?

Write to hallo@superkrass.com in that case too. For app purchases, refunds go through Apple or Google. How that works is in Refunds & support.

For parents

Minors may only buy Blitze with their parents' permission. If your child made a purchase without permission, get in touch with us.