Progress gone?

You open Superkrass and everything's back to zero. No cards, no Blitze, league rank gone. Annoying, but there's often a simple explanation. Go through these in order.

Why this happens

Your guest account is tied to a key in your browser. If the game can't find that key, it creates a new, empty account automatically. Your old save is usually still on our server. Your device just doesn't know which one it is anymore.

Check these yourself first

1. Same browser? If you usually play in Chrome and you've now ended up in Safari or in the built-in browser of an app like TikTok or Instagram, that's separate storage. Open superkrass.com in your usual browser again.
2. Incognito? Private tabs forget everything once you close them. Play in normal mode.
3. Same device? Phone and computer each have their own guest account.
4. Reload the page. Sometimes a full reload helps if your connection was bad for a moment.
5. Compare player IDs. Check your current player ID in the profile menu. If it's different from the one you wrote down, you're on a new account right now.

Once you're back in the right browser, your progress normally shows up straight away.

If none of that helps

Write to us at hallo@superkrass.com. To help you, we need:

• your old player ID (for example ABCD-1234), if you have it,
• your new player ID from the profile menu,
• if you bought Blitze: the confirmation email or order number,
• roughly when you last played normally and on which device,
• roughly what was on the account, such as which cards or which league rank.

The more you send, the better our chances of finding your old account.

What we can and can't do

If we can clearly identify your old account, we'll get back to you and tell you what happens next. This is most likely to work with your old player ID or a receipt.

Without those, it gets hard. We can see a lot of accounts, but none of them have a name or email. We need to be sure the account really is yours, otherwise we might hand your progress to someone else. That's why we can't promise a restore in every case.

We take purchased Blitze especially seriously. In that case, make sure to send us the receipt and we'll take a close look at your case.

So it doesn't happen again

• Write down your player ID or take a screenshot.
• Always play in the same browser and not in incognito mode.
• Don't clear browser data for superkrass.com.
• As soon as sign-in with Google or Apple is available, use it. Your account won't depend on your browser anymore. More in Sign in with Google or Apple.